Turf Management Service Agreement
The following is an agreement between:
Twin Creeks Landscape Group
P.O. Box 1045
Platte City, MO 64079
And
Name (s)__________________________________
Address___________________________________
_________________________________________
Considerations:
Turf Management applications to be performed as outlined in the accompanying estimate. Alterations to estimate may result in charges above the proposed rate of the program.
What to Expect:
Customers will be notified prior to application date with a 2 week window in which the upcoming application will be performed. If special considerations need to be made for your property because of a pet present in your backyard, this is the time to do so.
Once on site, our Team Member will perform the applications as outlined in the estimate. As the application is performed we will make notes of any issues we see in your turf or around your home and communicate them with you when the invoice is released. Granules that have fallen on sidewalks, curbs and roadways will be blown off immediately after application is completed using a mechanical blower. A turf stake will be left in your lawn signaling that work has been performed recently. Additionally, we may leave behind a pre-printed record stating the work that was performed and/or supplemental marketing materials for other services that Twin Creeks Landscape Group offers.
It is best to keep people and pets off of a recently treated lawn for at least 4 hrs, or until liquid products dry. If there are specific instructions related to the application you will be notified of these instructions when you are contacted with the target date of the application and again with the delivery of the invoice.
Note: weeding and trimming/spraying of cracks, curbs, and seams in paved surfaces or fence lines is NOT included in your regular turf management service. Please contact our offices to learn more about these supplemental services.
Continuation:
Once enrolled in our Turf Application Program, we will provide continuous service from treatment to treatment and year to year unless we are notified of a change. It is the customer’s responsibility to notify Twin Creeks Landscape Group at least 24hrs prior to regular service date if a change in the routinely scheduled service is needed. If no notification is received and the property cannot be serviced, the customer may be billed a service call. Additionally, if regularly scheduled application cannot be performed due to site conditions, unforeseen by Twin Creeks Landscape Group (IE: pets/people present in service area, abnormally wet/dry conditions, locked gates, irrigation system is running, etc.), which result in additional trips being made to your property to complete services, you may be billed a minimum charge for the occurrence even if no services are performed.
Service Tracking & Billing Process:
Applications will be recorded on a route sheet approved by regulatory agencies and completed by the crew leader each time a Turf Management service is performed. These applications are entered electronically into our accounting system in which an invoice is created. Invoices are then sent within 2-7 days of completion of your service. Delivery will be made electronically if your email account is on file, unless we have been instructed to deliver correspondence via an alternative method. The balance of a Turf Management Invoice is due on receipt.
For customers opting to pre-pay for their Turf Management Programs, a payment in full must be received by March 1st as well as a statement indicating that you chose to pre-pay for the program. If we do not receive a pre-payment or statement of payment preference, we will assume you wish for your account to be billed per occurrence. Additionally, if material prices increase between the original date of your estimate and the date in which services are performed, your invoice may reflect a higher amount than the original estimate.
Payment Remittance:
Payments are to be made by check and mailed to:
Twin Creeks Landscape Group
P.O. Box 1045
Platte City, MO 64079
* We ask that you do not hand payments to employees performing services on your property. Mailing payments directly to our P.O. Box ensures that your payment will be delivered safely and timely. We do not accept credit cards at this time.
Late Payments:
Payments not received by the 15th day following the delivery date of the invoice may be subject to a late fee. Twin Creeks Landscape Group reserves the right to impose a 5% late fee, suspend service, or upon written notice, cancel service for any account in which the balance is outstanding. If service is suspended due to an outstanding balance, the account must be brought current before service shall be restored. If additional work is required to bring property back to an acceptable level in which services can be routinely performed, additional charges will be applied. In the event of default the client agrees to reimburse Twin Creeks Landscape Group for all administrative costs, collection costs, attorney fees, recording fees and/or court costs. Client further agrees to pay a $35.00 fee for each check returned from the bank for any and all reasons. Either party may, upon 14 days written notice, terminate this agreement before the termination date. This agreement shall be binding on the parties and on their successors, legal representatives and assigns.
Limitations:
We encourage you to regularly inspect areas serviced by our equipment for hoses, sprinkler units/equipment, outdoor furniture, toys of kids or pets, trash, and excessive limb or tree debris that may slow the process in which we are able to service your property. Additionally, Twin Creeks Landscape Group will not be liable for ensuring the closure of gates/fences located your property. It is the customer’s responsibility to check all gates/fences prior to releasing children and/or pets into a fenced yard. Twin Creeks Landscape Group is not liable for damages to your turf or landscape as a result of improper labeling, packaging, or mixing of the products used on behalf of manufacturers or distributors negligence.
Acceptance of Service Options:
Electronically- If you accept the estimate and would like to proceed with the work, please respond with the phrase “estimate approved” typed into the subject line of the accompanying email. Remember to indicate whether or not you would like to participate in the pre-payment discount option. If you do not indicate your preference, we will assume that you wish to be billed per occurrence. We must have a statement of acceptance on file before we can schedule the work to begin for your program.
Paper Form- If you accept the estimate and would like to proceed with the work, please sign the estimate in the accompanying letter and mail it back to:
Twin Creeks Landscape Group
P.O. Box 1045
Platte City, MO 64079
Remember to indicate whether or not you would like to participate in the pre-payment discount option. If you do not indicate your preference, we will assume that you wish to be billed per occurrence. We must have a statement of acceptance on file before we can schedule the work to begin for your program.
Prepared by: ___________________ Title:_____________________
Date _________________